Carol Harris

"Stay away from this office...very rude and not willing to help. Worst Customer service ..they told me even if I change the agent it will be the same but they were wrong as wrong their attitude ,I found good agent that is polite and helpful..Carol the manger same page as her employees ..the manger told me that she doesn't care even if I cancel with state farm !!!! I filed a complaint , not for retaliation but to make sure they are not doing this with other people...and by the way I already got help from the new agent and my case got approved!!! , it makes a difference when people are willing to help you"

"Full disclosure. Writing a 3 star review in the hopes I can get some action on my request from 4 weeks ago to get a new vehicle added to our policy. Have sent 3 mails btwn 6/21 & 7/9 and still no changes. I am generally happy with the agency, but this is really out there as far as being acceptable. I've never had to work so hard to get my insurance changed, but I've never dealt with an Agent's office - always called the national numbers. Will try that Monday."

"Carol Harris has cultivated an office culture that is welcoming and friendly! So glad I chose to stop in to get a quote here! I met with Kaila who made the process so easy and enjoyable. Kaila was very helpful and knowledgeable; helping me find coverage that made sense for me while ensuring I was aware of all the various opportunities for discounts. (“Drive Safe and Save” is a great program) I only wish that I had come sooner, they gave me the best quote in town. Carol Harris doesn’t believe that she is providing a passive service; she and her office take on an active role to ensure their policyholders are satisfied with their coverage. That’s something that these out of town or online companies can’t compete with."

"Excellent customer service! I've never had a problem with them, but today they went above and beyond! I called regarding a problem with my car starting, after calling two mechanics, and three nissan dealerships, I was told I'd have to tow it in. I called to find out about my policy's roadside assistance and Jessica went the extra mile. She asked me about my car, and in her empathy even googled for me, and suggested a few things, and one worked! She saved me money on having to to go to a dealership, and a TON of time! I'm so grateful, she was an answer to prayer!"

"Mika, Maggie, and everyone else here are some of the best insurance reps that I have ever come across. The staff here is very professional and organized about everything. I have been with Carol Harris for about 6-7 years now, and I am very happy to say that they still treat me like family. I even got my parents to get insurance thru them. If you are looking for more than just the cheapest rates, this is the place to go. Customer Service is beyond praise. Thank you Mika and team for being awesome!"