State Farm® Insurance Agent Carol Harris
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Glenda Gardenhire
September 30, 2024
5
out of
5
rating by Glenda Gardenhire
"Kaila was very helpful in answering my questions."
We responded:
"Thank you so much for sharing your experience, Glenda! It's wonderful to hear that Kaila was able to assist you effectively and answer all your questions. We appreciate your feedback and look forward to continuing to serve your insurance needs!"
Hannah Hernandez
September 18, 2024
5
out of
5
rating by Hannah Hernandez
"Kaila has been totally amazing! She's helped me through a claim and any questions or hangups I've had with it. She has been so patient and kind and I'm so thankful for her help!"
We responded:
"Thank you so much for sharing your experience, Hannah! It's wonderful to hear how Kaila has been able to assist you with your claim and answer all your questions. Your kind words about her patience and kindness mean a lot to us. We're grateful for your trust and are always here to help!"
wxyz_down
September 9, 2024
5
out of
5
rating by wxyz_down
"The price I was paying for 1 car was almost $300 but as soon as I found Madi, she helped me save SO much money. She helped me throughout the entire process making sure I knew what I was paying for and there’s no better sales person than someone who cares about where your money goes to. 10/10 service and 10/10 property."
We responded:
"Thank you so much for sharing your experience! It's fantastic to hear that Madi was able to help you save money and guide you through the process. Your satisfaction with the service and the property means a lot to us. We appreciate your kind words and your 10/10 rating!"
Zhenya Smith
September 5, 2024
5
out of
5
rating by Zhenya Smith
"Always friendly and helpful. Been doing business with this office for a few years and hope for many more"
We responded:
"Thank you so much for your kind words and continued trust! It's wonderful to hear that you find the service friendly and helpful. Looking forward to many more years of working together!"
Ernest Jarrett
July 26, 2024
5
out of
5
rating by Ernest Jarrett
"All ways great service from State Farm in Keller,tx"
We responded:
"Thank you so much for your kind words, Ernest! It's wonderful to hear that you consistently receive great service from us in Keller, TX. Your feedback means a lot to our team!"
Kirstin Bergren
July 25, 2024
5
out of
5
rating by Kirstin Bergren
"This Keller office has always gone above and beyond for me and my entire family! Amanda deserves a raise! We all love her"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Amanda and our team have been able to provide exceptional service for you and your family. Your support means the world to us!"
John Varghese
July 15, 2024
5
out of
5
rating by John Varghese
"I recently had the pleasure of working with Kaila Custred from Carol Harris State Farm when I needed help with my car insurance. Kaila was incredibly helpful throughout the process, thanks to Kaila's expertise and great professionalism. My experience with Carol Harris State Farm was notably smooth and pleasant and are truly grateful for their assistance. I highly recommend Carol Harris State Farm to anyone seeking reliable and efficient service on car insurance."
We responded:
"Thank you for sharing your positive experience with Kaila and our team at Carol Harris State Farm! We're thrilled to hear that Kaila's expertise and professionalism made your car insurance process smooth and pleasant. We appreciate your recommendation and look forward to continuing to provide reliable and efficient service."
Mark Fredrick
June 20, 2024
5
out of
5
rating by Mark Fredrick
"Great customer service as usual...Had a tree fall on our home recently and the adjuster explained the process and issued a check within 2-3 days. Called the office today for list of approved shingles and received that information promptly."
We responded:
"Thank you for sharing your positive experience with us, Mark! We're glad to hear that our team provided great customer service during your recent claim process. If you have any more questions or need further assistance, feel free to reach out anytime."
Donnie Lawson
May 15, 2024
5
out of
5
rating by Donnie Lawson
"Brandy Smith was awesome! We have been with Farmers for a long time. She saved us $1000 a month by switching to State Farm!!! She was very professional and nice to work with. I highly recommend!"
We responded:
"Thank you for sharing your positive experience with Brandy! We appreciate your recommendation and look forward to continuing to assist you with your insurance needs."
John Quarantello
April 19, 2024
5
out of
5
rating by John Quarantello
"I compared the prices of Safeco vs State Farm for my home, auto and umbrella coverage. Thanks to Brandy Smith, I've decided to switch to State Farm. Brandy was wonderful to work with. She was very quick to respond to my questions and provided me with answers to all my questions. I switched to State Farm primarily due to the $3K savings I will realize, but also because Brandy was such a good representative to work with."
We responded:
"We would like to take a moment to express our sincere gratitude for taking the time to leave us a review on Google. Your feedback is incredibly valuable to us, and we truly appreciate your support. We're thrilled to hear about your positive experience with us, and it means a lot to our team."
Richard Stefani
March 25, 2024
5
out of
5
rating by Richard Stefani
"Mica Meyer the office Mgr. helped me get me refund from State Farm that I rightly had disputed. I also very much appreciated the State Farm response."
We responded:
"We are committed to maintaining the high standard of customer service that you enjoyed during your visit. Your feedback serves as a source of inspiration for us to continue delivering outstanding service."
Jorge Terrazas
February 20, 2024
5
out of
5
rating by Jorge Terrazas
"Courteous, knowledgeable, friendly and also provided all the necessary results when looking for insurance"
We responded:
"We truly appreciate your glowing review and your kind words about our agency. It's fantastic to hear that you've had an amazing experience with us, and that our team has been such a standout in providing excellent service."
Lynda Pospisil
January 16, 2024
5
out of
5
rating by Lynda Pospisil
"Amanda was so helpful and efficient. She followed up to make sure I had the coverage I needed when I needed it. Thanks so much!"
We responded:
"Thank you for the great review. We are so happy to help you with all your Insurance needs."
Bob Orwig
January 13, 2024
5
out of
5
rating by Bob Orwig
"Excellent customer service by Amanda Wadkins. She did not rush and took plenty of time to explain our transaction in details that we could fully understand. Everything is working out as planned and is much appreciated."
We responded:
"At our agency, providing excellent service and insurance solutions is our mission, and your feedback is truly motivating. We are committed to keeping up the great work to ensure the best service for our customers."
Jamie Lloyd
January 12, 2024
5
out of
5
rating by Jamie Lloyd
"Amanda Wadkins helped us tremendously with our commercial policies."
We responded:
"At our agency, providing excellent service and insurance solutions is our mission, and your feedback is truly motivating. We are committed to keeping up the great work to ensure the best service for our customers."
Samar Aamer
October 23, 2023
5
out of
5
rating by Samar Aamer
"work with Carol Harris - she is great, so kind, and quick!"
We responded:
"Samar, Thank you for the great review. We are glad we are able to assist you with your Insurance needs."
Jenna Henderson
October 3, 2023
1
out of
5
rating by Jenna Henderson
"Carol dropped us years ago. We happen to have a few issues that year that is not typical of our family. However, she continues to send me a birthday cards. I’ve emailed and notified their office to stop. So, every single year I’ll be posting this review until it stops. If you are looking for an agent, I wouldn’t rely on this one."
We responded:
"Jenna, Thank you for the review, unfortunately, when it comes to underwriting this comes from the corporate level for those decision. "
Sary L.
May 4, 2023
1
out of
5
rating by Sary L.
"This office has terrible customer service. Zero appreciation for loyal customers; 10+ years. Every time I called it was "someone will call you back"; and they would, hours later. It seemed like it was a bother to call and ask questions about policies or offers. Decided to switch insurance provider and when I called to cancel they were zero attempts to keep me as customer. And well that says it all.."
We responded:
"Hi Sary, We are sorry to hear you were unhappy with service received by our office, If you felt as though we offended you that was certainly not our intention. We were under the impression that you were thinking about premiums and you were going to check around. We are always ready and available for questions from our customers. If there is anything else we can do to help you please let us know. Thank you. "
Michael carter
March 29, 2023
5
out of
5
rating by Michael carter
"I have had policies with Carol Harris State Farm for years. Her office is always professional and great to deal with!"
We responded:
"Michael, Thank you. We strive to provide excellent customer service."
Lee Collins
December 25, 2022
5
out of
5
rating by Lee Collins
"Great Agent and Group that supports this office."
We responded:
"Thank you, Lee. "
Bruce Thomas
August 16, 2022
5
out of
5
rating by Bruce Thomas
"Amanda Watkins assisted me today and was very up I shall say on the subject and probably saved me a ton of money. Very professional and knowledgeable. Thank You Amanda"
We responded:
"Amanda Watkins always goes the extra miles to provide you with the insurance you need at a value you deserve and great customer care! Thank you for the wonderful review and for your kind words, Bruce! It is our pleasure to be able to assist you with any of your insurance questions or needs!"
David Tedone
July 30, 2022
5
out of
5
rating by David Tedone
"The best place to receive insurance. The staff are all caring, empathetic and sympathetic. They go above and beyond to assure your needs are met. Highly recommend this branch to anyone seeking insurance policies. Mika Meyer and Lauren are both wonderful, and very easy to work with!"
We responded:
"Thank you for the very kind review, David! Your kind words recognizing our team and their efforts make our day! Mika and Lauren always go the extra mile to provide you with the customer care that you deserve. We truly appreciate your feedback and your recommending our services to others. It is a compliment to us all. Thank you!"
Scott Bradburn
June 29, 2022
5
out of
5
rating by Scott Bradburn
"Customer service is second to none. They do a great job in keeping me up to date with my insurance policies. Thanks, State Farm."
We responded:
"Scott, Thank you so much for the great feedback. It is our pleasure to be helping you with your Insurance needs."
Gannicus kc
December 14, 2020
1
out of
5
rating by Gannicus kc
"Stay away from this office...very rude and not willing to help. Worst Customer service ..they told me even if I change the agent it will be the same but they were wrong as wrong their attitude ,I found good agent that is polite and helpful..Carol the manger same page as her employees ..the manger told me that she doesn't care even if I cancel with state farm !!!! I filed a complaint , not for retaliation but to make sure they are not doing this with other people...and by the way I already got help from the new agent and my case got approved!!! , it makes a difference when people are willing to help you"
We responded:
"Gannicus, I am sorry to hear you were unhappy about service received. However, when it comes to claims there are many factors that are involved and reviewed by our Claims Department. That is not a decision made by the Agent or Agents office. That is a decision that comes from the corporate office. If you have any questions regarding the decision that was made by claims please feel free to contact your current agent to discuss any concerns or options. They now have your account information. Best of luck to you and your new agent."
David Cutler
July 21, 2019
3
out of
5
rating by David Cutler
"Full disclosure. Writing a 3 star review in the hopes I can get some action on my request from 4 weeks ago to get a new vehicle added to our policy. Have sent 3 mails btwn 6/21 & 7/9 and still no changes. I am generally happy with the agency, but this is really out there as far as being acceptable. I've never had to work so hard to get my insurance changed, but I've never dealt with an Agent's office - always called the national numbers. Will try that Monday."
We responded:
"I just wanted to apologize again for the mishap! It is very unusual for any of us to not respond to emails. We contacted our support team when we could not locate the emails you had sent. They tell us this has been resolved but if this happens again please give our office a call! Thanks for letting us know and happy to hear we were able to take care of everything you needed. We appreciate you and your business."